No longer annoyed. Just glowing

My feud with Lancome is over. After two un-answered emails I used the "contact us" form on their web site, and that did the trick. I got a quick reply, an apology and today: a small package containing the promised gift and some extras.

It's good to be back on good terms with the company that provides quite a few of my staples. Not to mention my recent discovery.

Saks' beauty event (that is still going on until Monday) has provided me with several interesting things to try (what I bought was a YSL gloss and a bottle of my beloved Bond no.9 New Haarlem which I've been wearing non stop. By now, though, the good people at Bond have already got the site problem fixed and this scent can finally be purchased there).




Among the samples in the bag I received was Lancome's Secret de Vie. I put it aside to be tested at a later date. However, the change in weather has made my skin very unhappy. My trusted Mario Badescu has all of a sudden stopped being effective, and the delightful tube of Besame Cosmetics' Delightful Rose moisturizer wasn't cutting it either, except for smelling very very good. This is one I'll have to retest later, when my skin isn't screaming bloody murder.


So I picked up the little tin of Vie, not expecting much and without even looking that up online. I applied it at night and it felt great. I could tell that something was working. The next morning I could hardly believe my eyes. Something indeed worked. The dry patches were gone and my skin looked happy, well-rested and full of life. I was definitely not expecting such dramatic results. I'm not sure what it does or how, but all of a sudden my skin is exacly the way I would have wanted it to be. And it glows.

So I went online to find out more, and holly diamond and platinum batman! This cream costs $225 for 1.7oz. Apparently, it is worth it, but am I already at that age that you spend this much on a face cream?

Annoyed

I made my usual Lancome purchase on their website. I bought my staples: Their gentle exfoliator and Bi-Facil eye makeup remover, and a couple of other makeup items: Artliner in Smoke and a blue eyeshadow. As a My Lancome member, I got my free shipping and a sample of mascara and was happy as a clam.

Two days later I got their promotion email, telling me that for every order over $75 I can get a lovely GWP that includes quite a few goodies. Now, a simiar thing has happened to me in the past with Clinique. A quick email to their customer service and whatever promotion promised was applied to my order, and all was well.

So, I emailed them at the relevant address. And nothing. Not even an automated response. Two days later I got my giftless package. I'm disappointed. Other e-commerce sites are much more sensitive to requests from loyal customers, and I really didn't expect that Lancome would be so different in this manner than their competitors.